Loft Steps™ Return Policy

We offer a full refund on your purchase of Loft Steps™ within the time periods listed below less the original shipping charges and you are responsible for the return shipping costs*.

Loft Steps™purchased from 4/01/26 - 9/01/2026 can be returned up until 10-01-2026. This extended return period allows you time to move into your university room and try out the steps.

Loft Steps purchased after 9-01-2026 need to be returned within 30 days following receipt of your order.

* To help reduce the return shipping costs, we can email you a return shipping label for a flat rate cost of $9.95 that will be deducted from your the refund amount of your Loft Steps™ along with the original shipping charges. Or, you can choose to use other shipping methods.

If you need to return your order, please send an email to loftsteps@gmail.com with your name and order number. 

Also, please let us know if you would like us to email you the return shipping label listed above.  

Thank You!